Account
Our recollection and re-testing process can occur for a number of reasons, including sample quality at collection, damage during transport to the lab, insufficient DNA provided on the swab, or failure to pass quality control checks at the lab.
This means we have to start the whole process again from scratch, including the collection of a new sample, transport back to the laboratory, and re-running all laboratory steps for the new sample.
Common FAQs about the recollect process
- Are there any specific instructions I need to follow to ensure a successful recollection?
- Why do I need to recollect my carrier screening sample?
- What could have caused the need for a recollection of my sample?
- Will I incur additional costs for the recollection of my sample?
- How long will it take to get my results after the recollection?
- Can the need for recollection indicate any potential issues with my genetic information?
- How will the recollection process differ from the original sample collection?
- Is there a chance that the recollection will also be unsuccessful?
- What if I am pregnant or going through IVF currently?
- Who can I contact if I have more questions or concerns about the recollection process?
Are there any specific instructions I need to follow to ensure a successful recollection?
To ensure a good collection:
- Rinse your mouth with water before swabbing.
- Do not eat or drink within an hour of collecting your swab.
- Do not eat or drink any foods that may degrade your sample on the day of swabbing these foods include food such as pineapple or citrus foods
- Do not smoke or vape 30 minutes prior to swabbing.
- Swab both sides of your mouth for the full 30 seconds each.
- Do not kiss your partner within the hour before completing your swab.
Why do I need to recollect my carrier screening sample?
Recollection of samples is rare and could be required for a number of reasons.
If we have requested to recollect your sample, it means we were unable to obtain enough quality DNA to pass our quality control standards. This is rare, but could be caused by not swabbing for long enough, eating too close to swabbing, smoking / vaping close to swabbing or an excess of cellular contaminants that impact the DNA quality.
What could have caused the need for a recollection of my sample?
Unfortunately on occasion testing can fail due to DNA quality or quantity. To prevent this from occurring again, please swab both cheeks for a full 30 - 60 seconds each, this will help to ensure that enough DNA is collected.
Additionally, avoid eating food such as pineapple or citrus on the day of the swab, foods like these may degrade the DNA and reduce its quality.
Will I incur additional costs for the recollection of my sample?
We understand that sample recollection can be an inconvenience, and we strive to ensure the accuracy of your initial sample. However, in the rare event that your sample does require recollection, we want to assure you that you will not be charged any additional fees.
Our top priority is delivering reliable and precise results, so we cover all costs associated with the recollection process. Whether due to unforeseen issues with the sample's integrity, or any other factors beyond your control, you can proceed with confidence, knowing that we’ve got you covered at no extra expense.
How long will it take to get my results after the recollection?
A recollection means we have to start the whole process again from scratch, including the collection of a new sample, transport back to the laboratory, and re-running all laboratory steps for the new sample.
We strive to provide timely and accurate results. When a recollect isn’t required, 99.9% of our tests are returned within the quoted turnaround time. In the rare case that a recollect is needed, this can cause additional delay.
We prioritise these recollected samples as much as possible; however, the actual testing process cannot be accelerated. We are following your case closely to ensure your results are released within the quoted timeline.
We understand how important these results are for you and your family planning.
While we aim to deliver results as quickly as possible, we do have to adhere to laboratory standards for clinical testing to ensure you can feel confident that your results are correct.
Can the need for recollection indicate any potential issues with my genetic information?
No, the need for a sample recollection is not an indication of any potential issues with your genetic information. The process of recollection is typically related to the quality or condition of the original sample rather than your genetics.
These are procedural or technical matters and do not reflect any concerns about the integrity of your genetic data. Rest assured that the request for recollection is purely to ensure the most accurate and reliable analysis possible.
How will the recollection process differ from the original sample collection?
The recollect process does not differ from the original sample process however our team will be keeping a close eye on the progression of your test along its journey.
Is there a chance that the recollection will also be unsuccessful?
Unfortunately on occasion testing can fail due to insufficient DNA quality or quantity found within a cheek sample.
In the very rare event that a secondary recollect is required, the Lumi team will recollect your sample in the form of a blood test.
What if I am pregnant or going through IVF currently?
If you are currently pregnant or are undergoing IVF please reach out to our support team via email: support@lumihealth.com.au or call 1300 170 000 so our customer support team can best support your recollect.
Who can I contact if I have more questions or concerns about the recollection process?
For any questions or inquiries about the recollect process reach out to support@lumihealth.com.au or call Lumi at 1300 170 000
